100% MONEY BACK GUARANTEE
100% MONEY BACK GUARANTEE
(ONLY applicable to Sex dolls & Love Dolls)
- All dolls are 100% authentic.
- We are verified and official love doll vendors/distributors of reputable manufacturers, and we authorized to import love dolls globally.
- All sex dolls will arrive in new and original condition, in perfect working order and exactly as described/displayed on the website.
Sexy Peacock is fully confident in our products (because we see them every day and know how good they are personally and we consistently receive positive feedback from our customers every day!)
We want you to feel confident also! Thus, we offer a full money back guarantee on all orders of sex dolls.
If your doll arrives faulty or mis-described, or it simply wasn't what you were expecting, we'll offer you a replacement or give you your money back. It’s that simple.
Working behind the money back guarantee policy
When you receive your doll, please must inspect it immediately from the head to toe. Do not use your doll before inspection.
- We recommend you to take photos for both the external and internal of the box and for the doll as you unbox it.
- If you find that there are any issues with your doll or damage, please report it to us immediately through email of the “Contact Us” button at the bottom right corner on our website.
If any issue found…
- Please specify the problem as detailed as possible when you are reporting your problems.
- Please include any clear photos or videos.
Items/ Situations do not covered under the money back guarantee
Skin – Very minor skin imperfections and slight variations on the skin surface caused by the manufacturing process such as injection sites and seam lines from the molds are not considered defects and are not covered by our money back guarantee. We like to think of these as "birthmarks" that make your doll unique.
Finger & Toe Nails – The nails on the dolls occasionally become loose during transit. If they are loose, simply remove them and re-apply with nail glue as guided in our cleaning & maintenance page here.
Eyelashes – Occasionally, eyelashes can also become loose, simply follow the instructions as guided in our cleaning & maintenance page here.
Makeup – Every doll is hand-made, including the application of semi-permanent makeup. As a result, there will be minor discrepancies with every doll being slightly unique. You will receive photos of your doll before it is shipped from the workshop. If the makeup is substantially different from what you were expecting, this will be noticed and can be rectified before the doll leaves the workshop. We trust that customers will point out any issues when viewing the photos sent via email.
Used dolls – Used dolls are not eligible for, but we are open to resolving issues and helping where we can. If it is within 180 days from the ordering date, please follow our 180 Days Home Trial and Returns Policy if applicable.
Damages after usage – If damages are deemed to be caused by any mishandling/ negligent from customer, the doll will not be eligible to this “Money Back Guarantee Policy”. This includes hyperextension of limbs and tears caused by mishandling. We reserve the right to review the doll and evaluate the source of damage with all the information provided. A final decision will be made at the discretion of Sexy Peacock.
Custom Dolls- If you have made any specific requests or have custom requirements (including change of skin color/ nipple size/ vagina color etc.), your doll is considered bespoke and made solely for you and you only. If it is within 180 days from the ordering date, please follow our 180 Days Home Trial and Returns Policy if applicable. We appreciate you to visit the policy here.
*Please read Returns & Refunds and Terms & Conditions if your products are not sex dolls and love dolls.
If you have any questions on this policy, please contact firstname.lastname@example.org.