Shipping Policy

Shipping & Delivery Information

We offer FREE worldwide shipping on all sex dolls

Shipping + Customs + Taxes:

Sex Dolls & Love Dolls

  • All taxes and customs clearance fees are included in the price and taken care of by us whenever possible*
  • There are no hidden fees and no extra charges ever for USA, UK & EU. 
  • Shipping is FREE to all countries - worldwide.**

** We do not ship to countries that have strict laws regarding sex dolls. 

*For USA, UK & EU countries, it is always possible for us to pre-pay customs taxes and any shipping charges for you. This is included on the displayed price, there are or no additional costs. For CAN, NOR, AUS and SA + some other countries it is NOT possible to pay import charges upfront. In this case, we are happy to split the duty fees with you and also manage the liaison with import customs, so it is stress-free for you. On average the additional fee is approximately £100 and in most cases we can give you an estimate of cost prior to purchase. 


Vibrators, Masturbators & Others

Taxes and duties are calculated according to your shipping destination. Our prices do not include duties, value-added taxes or miscellaneous fees.  If assessed, these charges are the responsibility of the package recipient, who will be billed by their local Customs office.



Sex Dolls & Love Dolls
  • All our sex dolls are delivered in 100% discrete packaging. 
  • Sex dolls arrive in a plain brown box without any branding.
  • The courier or handler does not know what is in the box.
  • Your privacy is one of the most important issues in the whole purchase experience.
  • The contents will be stated on customs declaration as "Mannequin". 


Vibrators, Masturbators & Others

  • All our products are delivered in 100% discrete packaging. 
  • It arrives in a plain brown box without any branding.
  • The courier or handler does not know what is in the box.
  • Your privacy is one of the most important issues in the whole purchase experience.


Ordering process:

Sex Dolls & Love Dolls

We can't predict the weather, or how busy the workshop is at the time of your order, however - the following breakdown should give you a good understanding of the whole ordering process from start to finish. 


What happens after I order my sex doll?

This is an estimated production and delivery timeline for our dolls. 

  • Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
  • We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you. 
  • We allow a 24-hour grace period in case you have any last-minute changes. 
  • Your order is then passed onto our workshop management and placed in a queue for production.
  • When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on brand.**
  • Once your doll has been completed, our staffs carry out a thorough quality control checkand photographs are taken of your doll for your approval, these are referred to as factory photos.
  • When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
  • Once dispatched, you will receive a tracking number within 3-4 days.
  • At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USAor 10-14 days for UK & Europe). **
  • The total average time from order to delivery is 3 - 6 weeks depending on your location, your choice of doll, and manufacturer. **
  • For more precise timeline, specific to your order, please contact us before purchase, and we’ll let you know what timeframes we are currently experiencing.



Sex Dolls & Love Dolls

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll as soon as possible. But please be aware that your doll is made to order even if it is pre-configured.

 All dolls are delivered using the services of UPS or FedEx, depending on your location. 

This delivery time is simply estimation. It is same for ALL authentic sex doll vendors as we all draw from the same workshops, please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customized doll and ship it to you all within 3 days...

*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.

**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.

**We are currently experiencing some delays with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery.


Vibrators, Masturbators & Others

Your order will be dispatched as soon as possible, subject to stock availability and quality checks.  When an order is placed, an acknowledgement email will be sent with an estimate of the delivery time. Delivery time may vary subject to the weather conditions in destination country.


Delivery changes:

If you are not able to accept delivery on the day we give you, you can simply change it to another day that suits you better by contacting the courier directly. You will receive details of the courier when your order is processed for shipment. 

We require you to leave your phone number when placing your order, as part of the delivery process, the courier requests your contact phone number.

We do our best to ensure all of our couriers contact you before delivery, although we also advise that you personally contact them when you receive your tracking number. This is to ensure they know your delivery requirements directly from you. 

Whenever you need us, we are always being with you!